1. INCENTIVE: Guests don’t like to accurately report when they plan to arrive after check-in, typically at 3 PM. They also don’t like to tell you they are departing prior to checkout. Why? Well, the guest paid for that time, why would they give it up? There is a lack of an incentive for your guest to sell what they’ve already paid for. 
2. COORDINATION: Your housekeeping staff works hard. They probably have an excellent routine in place. However, unpredictable guest behavior canthrow a wrench in your processes making iit impossible for your staff to know for sure when your guests plan to arrive or depart. If you don’t know how much time you have to turnover the room, you cannot opitmize your turnover to monetize the time between. Unless you have 24/7 front desk staff, coordinating access to the unit requires another manuel step.
3. QAULITY ASSURANCE: As a manager or owner, you know your word means everything and anything you sell comes with a guarantee whether explicit or implied. You must protect your brand reputation So, the status quo solution is to dictate check-in and check-out. Then, if and only if, there was a vacancy before or after the reservation will staff permit an early check in or a late check out. 
4. COST BENEFIT ANALYSIS: Properties have enough headaches as is and effectively monetizing early check-in and late check-out requires specialized processes and tools. Does your property’s team have the spare time to, advertise the service, incentivize the guest, update the arrivals and departures, optimize your inventory, coordinate turnover, set prices, complete the sale, process cancellations and refunds, ect? If you did, would it be worth it to do it on your own? 

CheckMate connects to your property managemt system, reservation calendar, point of sale, building access system, and guest and internal communications to maximize inventory and coordinate service delivery to create a seamless guest experience. We predict and then influence customer behavior and optimize pricing for increased sales. CheckMate provides free dynamic on-site signage and channel marketing copy to increase conversion.

Your projected earnings will depend on a number of factors including, your market, target customer, accommodation type, average length of stay, and occupancy. Our most conservative estimate is an average of $1,500 per unit per year. If you already offer early check-in and late check-out you can expect an average of two hours of savings in labor costs and a 30% increase in conversion across each unit. Other financial impact includes improved customer lifetime value and decreased customer acquisition costs through establishing a points based loyalty program that keep your guests coming back for more.

Signing up for CheckMate is very simple. We will schedule an 20 minuted onboarding call and help you connect 1 – 3 API keys. We’ll mail you your in-room branded POS that enables a simple 2-click to buy process and share our personalized marketing copy to build into your communications workflows.

Yes. CheckMate works with Guesty. It is our primary integration partner. We love their platform. If you don’t use it, you may want to consider switching to the leading provider in the industry. If not, we will do our best to integrate with whatever PMS provider you use.

Your customers will love CheckMate because it improves their experience. Under typical circumstances, arriving to a destination early leaves your guest stranded. Checking out before they plan to depart their travel destination leaves them lugging around their stuff, instead of enjoying the last moments of their trip. Our loyalty program, gives them free acces to extended reservations, while giving them points that encourages them to come back. Guests don’t have to stress about their flight arrival and departure, allowing them to book off schedule flights, saving money and knowing they won’t be left on the street. They won’t see how easy it is for you to coordinate their special request, so they’ll THANK YOU, not us, for their convenience. 

CheckMate does the exact opposite. You’re staff will never turnover more rooms. Instead they are turningover the same number of rooms, but in the perfect order of operations, that enables your properties profitability and complements guest behavior instead of limiting it. 

Quality assurance is the most important value adds of the service. Part of the whole reason managers are reluctant to promote and sell the service is because it is hard to guarantee without knowing for sure when all of your arrivals are coming and going. With CheckMate’s live and dynamic updates to your system,  you can rest assured that anyone extending their reservation is only able to do so if your parameters are met BEFORE they are able to make the request. CheckMate collects, communicates, and analyzes the intentions of your guests, to build out otherwise wasted inventory between reservations.

Our primary focus is monetizing the time between reservations. We create a points-based loyalty system that captures the value of the guest’s already paid hours of their reservation.  Unlike other solutions that pry into every aspect of your operations with solicitations, new services, “free” upgrades that you get billed for only once you begin to rely on them, CheckMate aims to stay small and sleek. Typical solutions providers create more headaches than they are worth, creating another account and portal, new and ever-changing internal processes, or even complicated POS hardware like an in-room tablet that breaks, malfunctions, or falls victims to your guests sticky fingures. Our in-room POS is as simple as a QR code.

CheckMate is available globally. We are onboarding properties and delight guests from Tokyo and London to Medellin and Pittsburgh. Whether your are concerned about occupancy or VAT taxes, local laws, or currency risk, we take care of it all. Our primary integration partner Guesty, the premier STR PMS, has a massive global footprint, and therefore so do we.

Nothing. CheckMate is 100% free to all hotels and short-term rentals that utilize Guesty property management services. How do we get make money? The guest pays us 5% of whatever price you decide to charge the guest. For example, if your average room rate is $240 per night, we would recommend an hourly base rate of $10 per hour. We’ll make automated dynamic adjustments based on your pricing, staffing, inventory, and other factors to help you maximize your ancillary revenue. So for a late checkout of 8 hours, your guest will pay you $80 and CheckMate will charge your guest an $4 dollar processing fee. We’ll handle the occupancy taxes and accounting reports so you stay compliant.

Perfect. Then you already know everything we are telling you. The difference is we will expand your inventory, automate the process, enhance your pricing, and cure your headaches so that you do less work and make more money, all while making your guests happier than ever. How do we do it better? Well, it is a bit of a secret, but when you use our service, you’ll convert more sales through our in-room lightweight maintenance free, one-click, point of sale. Then we’ll find inventory you didn’t know you had by tappinginto your PMS’s calendar and communicating directly with your guests, providing them CheckPoints when the report their accurate arrival and departure times. Your guests will then use those points to take advantage of discounted CheckMate bookings, encouraging their loyalty and increasing the lifetime value of your customers.

Yes. Our product works best with multi-unit properties and hotels, or distributed models with STR units scattered across a region. Customers with same-day bookings and turnover derive the most value from us

CheckMate integrates with your existing access system and PMS to update the arrival and departure time within your master calendar to modify the initiation and expiration of access keys so that your property remains secure, yet accessible. For example, whenever a guest checks out early, our reward system encourages them to report the unused time, that turnover is prioritized, communicated with staff, and then the extra availability is marketed to your next arriving guest for purchase with money and or points. Let’s say a guest reports that they are arriving at 7 PM. Once they are compensated for the unused time with points, their access code parameters will be updated so that their code will not work until 7 PM. On the other hand, a guest checkout out at 3 PM (instead of 11 PM) will have access to the space only for that time. The property’s team doesn’t have to make any manual updates, whatsoever, and we’ll keep everyone up-to-date with direct notifications via your PMS.